Administrative Assistant - Clinical Endoscopist Team
Band 3
Main area: Endoscopy
Grade: Band 3
Contract: Permanent
Hours: Part time - 18.75 hours per week (Flexible working and home working opportunities)
Job ref: 387-S-6306-MF
Site: Bristol Royal Infirmary
Town: Bristol
Salary: £24,071 - £25,674 pa pro rata
Salary period: Yearly
Closing: 10/01/2025 23:59
This is an exciting new administrative role that will help support the Clinical Endoscopist (CE) team as they expand within their professional roles. The administrative assistant will be central to meeting the admin needs of the department by maintaining accurate data entry, responding to queries both verbal and non-verbal, and providing support during meetings and training. The post holder will be integral in the management of upper GI histology for gastroscopy procedures, ensuring histology is monitored, updated on the appropriate databases, and relayed back to the patient in a professional and timely manner.
Main duties of the job
* Provide Administrative support when required to the Clinical Endoscopist (CE) team.
* Support the CE team in answering and recording patient and health professional telephone enquiries and escalate clinical calls to the CE team appropriately.
* Ensure all patients receive an updated histology report or clinical letter relaying their histology results (Upper GI only).
* Liaise with the wider endoscopy team and other health care professionals when required and relay/escalate appropriate information back to the CE team.
* Manage own workload and act independently within occupational guidelines, using own initiative, seeking advice where necessary from the line manager ensuring confidentiality is maintained at all times.
* Attend meetings, taking minutes and keeping notes.
* Book rooms and support both in-house and external training events and undertake routine office duties including photocopying and scanning.
Person specification
Qualifications and Training
* Educated to GCSE level A*-C in English language or equivalent (e.g. Functional skills level 1 or above; in Adult literacy at level 1)
* Educated to GCSE level A*-C in Mathematics or equivalent (e.g. Functional skills level 1 or above; in Adult numeracy at level 1)
* Good Keyboard, word processing skills
Knowledge and Experience
* Experience of working without supervision and initiating own workload
* Previous experience of working in an NHS healthcare setting
* Experience of dealing with staff of all levels within a large organisation
* Experience of working within Endoscopy or Gastrointestinal services
Skills and Abilities
* Ability to work on your own initiative and with minimal supervision
* Excellent communication skills both verbal and non-verbal
* Ability to develop productive working relationships
* Good organisational skills
* Advanced IT skills with experience of all Microsoft packages, especially Excel, Power-Point and Outlook
* Self-confident and approachable
* Willingness to learn new skills, highest integrity
* Understand the sensitivity and confidentiality of work-related issues and handle the situation in an appropriate manner
* Ability to produce reports/documents in a timely manner
* Ability to work flexibly, changing role in line with service demands and priorities
* Competent in the use of patient administration system or similar
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
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