Job summary We are looking for a committed, innovative administrator with outstanding people skills to work across our SPAs in Merton and Wandsworth. Your role will be to provide administrative support eg; signposting patient queries, processing referrals/discharges, booking/cancelling/rescheduling appointments and supporting clinical delivery across services in the South West Division. The post is based at Merton Civic Centre with the opportunity for agile working a couple days a week, once competencies have been signed off by a senior administrator. Main duties of the job You will work closely with existing admin staff, team leaders and managers across Merton and Wandsworth SPAs clinical services. You should have a passion for quality improvement, innovation, positive change and be solution focused. You should be able to sensitively respond to patient calls in a high pressure and fast paced environment. Your communication and administration skills will be excellent. We are committed to professional development offering competency support and sign off, team meetings, shadowing opportunities, psychological support for SPA teams, in-service training and one to one supervision. Internal and external courses are supported. Having experience of EMIS, engaging with the public and experience of sensitively managing challenging conversations is advantageous. About us Just as we care about our patients' well-being, we care about yours We can offer you: A comprehensive induction into the community service followed by a local induction to introduce you to the role Car lease scheme(only available for Band 5 and up) Flexible working options Annual travel card loan Training, support and development in your career To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits Date posted 31 January 2025 Pay scheme Agenda for change Band Band 3 Salary £28,622 to £30,225 a year Per Annum, inclusive of HCAS Contract Permanent Working pattern Full-time, Flexible working Reference number 824-SOUTH-6966054 Job locations Merton Civic Centre London Road Morden SM4 5DX Job description Job responsibilities Please refer to Job Description, Person Specification and trust values, for outline of skills, knowledge and experience required. Job description Job responsibilities Please refer to Job Description, Person Specification and trust values, for outline of skills, knowledge and experience required. Person Specification Education/Qualification Essential Excellent literacy and numeracy, general education Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience. Experience Essential Secretarial/administrative experience in an office environment Experience of working with the public in a customer service role Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment. Desirable Experience of working in a health care environment Skills and Knowledge Essential Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook) Excellent verbal and written skills Ability work effectively in a team Demonstrate understanding of need for confidentiality Person Specification Education/Qualification Essential Excellent literacy and numeracy, general education Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience. Experience Essential Secretarial/administrative experience in an office environment Experience of working with the public in a customer service role Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment. Desirable Experience of working in a health care environment Skills and Knowledge Essential Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook) Excellent verbal and written skills Ability work effectively in a team Demonstrate understanding of need for confidentiality Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Central London Community Health Trust Address Merton Civic Centre London Road Morden SM4 5DX Employer's website https://clch.nhs.uk/ (Opens in a new tab)