Techniche Global are supporting leading automotive company Automotive Tier 1.supplier supporting them with appointing an experienced Customer Services Manager.
This role is working at their UK HQ, overseeing an existing Customer Services team. Their customers are primarily B2B, companies such as automotive manufacturers, service garages, and parts suppliers.
The business is open to anyone that has a proven background in Customer Services, coupled with some leadership experience. This could be at a team leader or supervisor level or in a management role.
Key responsibilities:
To monitor and maintain customer care standards across the customer base and ensure that they are consistently applied.
To pro-actively manage the customer service function and team, ensuring the customer is given clear communication, receives on-time deliveries and a high level of day-to-day service.
To investigate and suggest improvements in procedures in order to maximise customer care given by the department and internal efficiency.
To ensure that major customers receive the highest quality service possible.
To manage receipt and order fulfilment process for customer orders, ensuring customer requirements are communicated and met throughout the business
To ensure effective communication to appropriate members of the Sales Team/Commercial Department concerning market information, price lists and competition.
To report effectively to the Marketing Manager and Sales Administration on matters concerning the above as appropriate