About The Role SMT GB is looking for a dedicated Regional Service Delivery Manager to oversee our service operations in our North region. This role is crucial in ensuring that our heavy machinery services are delivered to our customers efficiently and effectively, ensuring maximum satisfaction and operational excellence. This role will either be looking after our Warrington and Immingham depot OR our Newcastle and Stirling depot. Key Responsibilities: Monitor and drive customer satisfaction through coaching and development of the team, driving excellence and managing issues, disputes and resolutions through key customer relationships Setting and cascading organisation, team and individual objectives, ensuring individual and financial performance is reviewed and monitored Ensure the Customer Support Centres are maintained, acting proactively with property partners Support and work with wider business to improve the employee life cycle events (recruitment, onboarding, performance/succession/talent management and exit) Support and implement continuous improvement in relation to process and solutions Ensure internal communication and collaboration for and between teams is in place and working Lead and support QESH activity Support the cover of the Service Delivery Manager roles in times of absence Requirements Knowledge, Skills, And Experience Extensive experience in service delivery management, preferably within the heavy plant or construction industry Strong leadership and team management skills Exceptional communication and customer service skills Proficiency in service delivery methodologies and best practices Ability to analyse performance data and implement improvements Strong problem-solving capability with the ability to manage pressure in a dynamic environment Desirable Relevant qualification in business, engineering, or a related field Certifications in project management or service delivery Experience with heavy machinery brands and technology Benefits What We Offer You In addition to a competitive salary, you will have access to the following benefits: 5% Employer Pension contribution Electric Company Car 25 days annual leave Bank Holidays Cycle to Work Scheme Life Assurance 4 x annual salary Yulife – Wellbeing App offering discounts and vouchers Financial/Physical/Mental Health Counselling and Coaching sessions Free Will writing service EAP, which includes 24/7 Doctor access Healthshield – Cashplan for all employees Family Friendly policies Company events