Description
We have an opportunity for a Specialist Motor Claims Handler to join us in our Commercial Claims Department. You’ll help customers and brokers of AXA Insurance in the UK. We see ourselves as one big team, therefore you’ll take pride in working as an effective team player and you’ll have the opportunity to learn about new Claims products. As a Motor Trade Claims Handler, you’ll be an essential member of the team helping our customers over the phone, by handling their queries.
You’ll have strong communication skills, with the ability to build great relationships based on integrity and trust. We always put the customer first in everything we do, so we want someone who strives to go the extra mile for them.
At AXA, we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients, or attending industry events.
We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you’ll be doing:
* Managing a portfolio of claims offering relevant and accurate information to every customer based on your professional expertise and training.
* Carrying out investigation of claims to obtain quantum information in order to make appropriate policy and legal liability decisions.
* Recommending and actioning the most appropriate use of the claims management processes including MOJ, Credit Hire, and using current case law to provide a cost-effective settlement.
* Identifying and contributing to improvement in claims processes in order to ensure optimum efficiency and ability to deliver business results.
What you’ll bring:
* Experience in Motor Trade Claims up to £100K is essential.
* Motor Trade Property claims experience preferable but not essential.
* Experience in handling various claim types, i.e., theft, impact, fire, flood, liability resolution, etc.
* Sound negotiation skills and use of tactics in managing claims.
* Enthusiasm and passion for customer service.
* A natural talent for connecting with people, quick problem-solving ability, and a positive, can-do attitude.
* A great listener, confident communicating over the phone and using computers.
* Passionate about working as part of a collaborative team.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer:
* Competitive annual salary of up to £27,000
* Annual company & performance-based bonus
* Contributory pension scheme (up to 12% employer contributions)
* Life Assurance (up to 10 x annual salary)
* 25 days annual leave plus Bank Holidays
* Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
* AXA employee discounts
* Gym benefits
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.
Who we are:
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
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