Job summary Rotational Clerical Officer Band 2 - 37.5 hours - Permanent post We are currently looking for an enthusiastic individual to join our Community Administration service to provide relief cover throughout Tameside and Glossop. This post will work across all of the localities providing full clerical support to Health Care Professional teams that are based within the community clinics. Working as part of a team, the post holder will act as the first point of contact for all community service users therefore the post holder must have the ability to deal with the general public and have a positive approach to customer care. Administration experience is essential as you will be expected to undertake a full range of clerical tasks. Community clinics currently operate between the hours of 8.00am and 8.00pm, Monday to Saturday. As a Rotational Clerical Officer, you will be required to cover all clinic sites dependent on service requirements. The footprint ranges from Glossop to Hyde to Ashton to Denton & Droylsden therefore being a car driver is essential. This role will be working within the Community Administration service for Tameside and Glossop Integrated Care Organisation. The Community Administration service covers 14 sites across the Tameside & Glossop boroughs, which provide community services to local patients.' Main duties of the job To provide a welcoming and professional first impression for our patients/Healthcare Professionals on arrival at community clinic reception desks, whether this be front facing or via telephone, to ensure they receive an excellent customer service experience. The post holder will be the first point of contact for all community service users therefore you must be able to deal professionally with a range of enquiries, in person, by phone or by email in an efficient, polite and courteous manner. The post holder will be expected to provide full clerical support to the Health Care Professional teams based in community settings. Working within localities, you will be expected to work as part of a team but also without direct supervision to ensure the smooth running of the clinics. The post holder will be expected to provide administrative cover across all locality sites. About us Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of quality services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners. We have a clear set of values & behaviours which we expect all of our staff to demonstrate & these are: Safety Care Respect Communication Learning We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ people & Disabled people. We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service. Date posted 11 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Per Annum Contract Permanent Working pattern Full-time Reference number 245-ADM2CH-03-25 Job locations All Community sites Selbourne House Hyde SK14 1NG Job description Job responsibilities The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed. Job description Job responsibilities The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed. Person Specification Qualifications Essential English and Maths, GCSE, CSE, level 1 or A-C or above or equivalent experience Car Driver/ ability to travel. Desirable Power point skills Knowledge Essential IT Skills in Microsoft, word and excel Desirable General Office duties Experience Essential Have knowledge of a range Secretarial Procedures Reception duties- answering the phone customer service skills Desirable Previous experience working with the General Public Skills & Abilities Essential Typing/IT skills (email, word processing & File Management) Knowledge of the Microsoft Packages Good communication skills Excellent telephony skills Flexibility to cope with changing needs of the job Eager to learn new skills Person Specification Qualifications Essential English and Maths, GCSE, CSE, level 1 or A-C or above or equivalent experience Car Driver/ ability to travel. Desirable Power point skills Knowledge Essential IT Skills in Microsoft, word and excel Desirable General Office duties Experience Essential Have knowledge of a range Secretarial Procedures Reception duties- answering the phone customer service skills Desirable Previous experience working with the General Public Skills & Abilities Essential Typing/IT skills (email, word processing & File Management) Knowledge of the Microsoft Packages Good communication skills Excellent telephony skills Flexibility to cope with changing needs of the job Eager to learn new skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Tameside and Glossop Integrated Care NHS Foundation Trust Address All Community sites Selbourne House Hyde SK14 1NG Employer's website https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)