INTERNAL APPLICANTS MUST APPLY VIA MYSELF
NLC7 £29,180 - £31,737 (Pro Rata)
North Lanarkshire Council, as one of Scotland's largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.
As a Programme Liaison Officer, you will be joining a team that provides our tenants and homeowners with a high level of customer support throughout improvement programmes. This involves working closely with tenants, owners, technical staff and contractors to satisfactorily progress a variety of works programmes from kitchens to re-roofing. Some tenants are reluctant to accept the opportunity to have home improvements, and landlords and homeowners are also missing the opportunity to participate in programmes to improve the exterior of their homes. We are looking for individuals to deal with a variety of barriers that may be affecting tenants and their ability to sign up for investment programmes, ranging from communication issues to dealing with physical and mental health and addiction issues.
Confident individuals are needed who have experience of dealing with customers and resolving their issues. You will be an effective communicator, a good team player, and should be able to relate to service users and vulnerable people while maintaining a positive and enthusiastic approach to work.
An SVQ Level 2 or equivalent qualification in a relevant discipline is essential. You should also have extended relevant experience in a housing, property or customer-focused environment, with a sound knowledge of housing-related legislation and practice, excellent IT skills, and a genuine commitment to customer care. We are looking for self-motivated applicants who can adhere to processes and procedures while working away from their office location.
As an agile worker, you will travel throughout North Lanarkshire to increase customer engagement with investment programmes through individual household visits and promoting public consultation.
You will require to undertake a basic disclosure check prior to commencing this role.
Pattern of work: 17.5 hours per week, every Thursday, Friday and alternating Wednesdays.
Temporary for up to 1 year to cover maternity leave.
Working here at North Lanarkshire Council
If you're considering a career with us, you'll be keen to know what's in it for you. We have a great package of benefits available, including 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are happy to talk flexible working; we operate a Smarter Working Policy.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
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