Job Description
Business Unit: Technology Operations & Cyber Security
Salary Range: £45,000 – 55,000 per annum DOE + red-hot benefits
Live to challenge the status quo. Live a life more Virgin.
Our Team
We're looking for an experienced Business Incident Manager to join our multi-disciplinary team where you’ll assess incidents raised through servicenow to understand impact and if there is a requirement for central management. You’ll also assist in ensuring that all Bronze or Silver incidents are managed to resolution with an understanding of root cause and facilitate Post Incident Reviews detailing relevant actions and identifying lessons learned.
You’ll take a fundamental Service role in communicating with Business stakeholders across the Bank, providing incident updates and ensuring actions are completed supporting the Senior Group/Business Incident Manager ensure appropriate escalations are undertaken in accordance with Bank policies.
You’re required to support enhancements to the Group Incident management procedure & Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance.
Wh...