FS UK
Customer Service ManagerLocation: Manchester, Greater ManchesterSalary: Up to £35,000 per annum Ref: 2337EM
To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 2337EM
The company:A well-established British company conducts domestic and international business with suppliers and clients in over 50 countries.
Main duties:To be leading a team of customer service representatives and working closely with internal teams to guarantee that our clients always receive the best possible service.
The Role:- To oversee the daily functions of the customer service department- To ensure efficient handling of customer inquiries, order entry, and timely resolution of issues, and adherence to service standards- To coordinate and oversee the efficient distribution and timely updates of new price lists, ensuring seamless communication both internally and externally- To coordinate with carriers to ensure timely and accurate delivery of products- To effectively manage credit control processes, it is imperative to provide robust support for activities such as order release and backorder management- To assist the Head of Sales in effectively managing key accounts and addressing their daily requirements- To keep track of back orders and monitor sales orders to effectively...