Job summary The Clinic Co-ordinator will be the first point of contact for patients and visitors attending Mental Health Outpatient Clinics, you will reception and co-ordinate out-patient clinics and follow up appointments for patients, Deal with variety of telephone calls The role will also include the filing of correspondence as per Mental Health Directorate procedures, the retrieving and returning of casenotes to the main filing library, prepping of casenotes for outpatient clinic and in conjunction with colleagues maintain the records library in accordance with local policy and retention and destruction schedules. Maintain the Medical Records Library ensuring files are stored in the correct areas. The Clinic Co-ordinator may also be required to cover at any site within the Mental Health Directorate as directed by their line manager. Main duties of the job We are seeking a highly motivated individual to work as a Clinic Co-ordinator within Mental Health Services. Although the base will be the Mental Health Department, Royal Glamorgan Hospital the successful candidate will need to have a flexible approach to work and may be required to travel to community sites to reception outpatient clinics on a regular basis. You will be the first point of contact for patients and visitors attending the Mental Health Unit. Good organisational and communication skills are essential as well as a flexible approach to work, along with an ability to deal with distressed and irate clients/carers with sensitivity and diplomacy. The successful candidate will have previous office experience, ideally in a similar role within the NHS, Social Care or other health related environment and be able to prioritise work to meet tight deadlines. A good general education, educated to 3 GCSEs or equivalent, as well as knowledge of Health Board IT systems to include Welshpas, FACE and WCCIS would be desirable although full training will be given. The successful candidate will be able to work in a challenging environment and have a sensitive, caring and non-judgemental attitude to issues faced by people with Mental Health problems The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About us Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf. We live by our core values: We listen, learn and improve We treat everyone with respect We all work together as one team We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve. Date posted 28 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,970 a year Pro rata per annum Contract Permanent Working pattern Part-time Reference number 110-AC421-1024 Job locations Mental Health Royal Glamorgan Hospital Ynysmaerdy Llantrisant CF72 8XR Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Person Specification Education/Qualification/Training Essential 3 GCSEs or equivalent IT Qualification or relevant Experience Desirable Knowledge of Welshpas (Myrddin), Face, WCCIS Databases NVQ II Customer Care Experience Essential Previous all round office experience Experience in data entry Experience in managing a filing system Previous experience covering Reception Area Desirable Has previously worked in the NHS environment Skills Essential Good interpersonal skills Ability to work in a challenging environment Good communication and listening skills Ability to prioritise own workload Desirable Welsh Speaker Knowledge Essential Knowledge of working with different databases Desirable Knowledge of Welshpas (Myrddin) and FACE IT systems Person Specification Education/Qualification/Training Essential 3 GCSEs or equivalent IT Qualification or relevant Experience Desirable Knowledge of Welshpas (Myrddin), Face, WCCIS Databases NVQ II Customer Care Experience Essential Previous all round office experience Experience in data entry Experience in managing a filing system Previous experience covering Reception Area Desirable Has previously worked in the NHS environment Skills Essential Good interpersonal skills Ability to work in a challenging environment Good communication and listening skills Ability to prioritise own workload Desirable Welsh Speaker Knowledge Essential Knowledge of working with different databases Desirable Knowledge of Welshpas (Myrddin) and FACE IT systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cwm Taf Morgannwg University Health Board Address Mental Health Royal Glamorgan Hospital Ynysmaerdy Llantrisant CF72 8XR Employer's website https://joinctm.wales/ (Opens in a new tab)