Care Quality Improvement Lead
Salary: £40,000 per annum
Car allowance: £3,600 plus mileage
Location: North Wales, Oldham, Manchester, Cheshire, Yorkshire
CareTech Group are looking to appoint a Quality Improvement Lead. This role will be responsible for ensuring that services identified as at risk are brought up to standard as quickly as possible. This will be a combination of troubleshooter and advisor; you may be the manager in services where there is no manager, or you may be required to support a new manager or oversee an existing manager in a supportive and/or performance management role.
This is a pivotal role to support operational colleagues where there are managerial shortfalls—either in quantity or quality. The focus of this role is identifying ‘what’ needs fixing and ‘how’ things get fixed once problems have been identified, leading the actions necessary to fix them.
Key Activities:
* Act as a Quality Improvement Lead in services that require support, to improve the service and meet regulatory/contract/compliance requirements.
* Work with homes and services to ensure best practice, compliance, and exemplary work by implementing and managing high-standard quality assurance practices.
* Collaborate with the Midlands Performance Director in identifying solutions for at-risk services.
* Develop and implement service improvement plans for specific services identified as at risk.
* Lead on the implementation of those plans and provide ongoing support to ensure compliance and improvement against agreed targets.
* Ensure improvement plans and actions are clearly understood in the service.
* Engage all service staff in improving the service.
* Set up systems for achieving the plan, monitoring progress, and ensuring timescales are met.
* Mentor and coach the incumbent staff team to ensure sustainable improvement.
* Identify and coordinate the necessary resources needed.
* Rebuild relationships with external stakeholders and integrate the management staff team in that process.
* Provide the Head of Quality with regular service/region reports on progress with improving standards and compliance.
* Monitor processes and procedures to ensure the safety and welfare of vulnerable adults served by the Company, and urgently advise the Performance Director of any emergency vulnerable adult protection issues.
* Carry out investigations as required by the Performance Director, working in partnership with internal and external stakeholders to develop, implement, and monitor remedial action plans.
* Promote the corporate quality assurance agenda.
* Comply with all regulations regarding statutory visits and reports, ensuring compliance and communication of all issues to Operations Directors.
The Organisation:
CareTech Community Services Ltd, established in 1994, is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives—this could be finding employment, having an active social life, learning new skills, or building self-confidence.
Successful candidates will be required to complete an enhanced DBS disclosure prior to the commencement of employment; the disclosure expense will be met by the employer.
Due to the high volume of applications we receive, we are unable to contact every applicant.
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