PRADA Beauty – Deputy Business Manager
Harrods London 37.5 hours per week
In a world where stereotypes box people into standardized cases, new generations feel the vital need to open new perspectives.
Prada questions conventions by bringing to life fresh, functional, and avant-garde ideas to the world.
Free-thinking beauty ahead of its time, driven by tech and creativity that offers new possibilities for self-reinvention.
We are delighted to announce the arrival of Prada Beauty into the UK and Ireland this summer.
When you love your work and the people you work with, amazing things happen…
Freedom to go beyond, that is the beauty of L’Oréal.
Are you passionate about all things beauty? Do you love making people feel amazing? Then we would love to connect with you!
Your Mission:
To provide a meaningful & unexpected Prada Beauty Experience and elevated Prada Beauty Services to customers in Point of Exploration and Online to achieve sales targets and build customer loyalty.
Joining us:
1. You will support in the leadership of retail and development success while acting as a true Brand Ambassador, by constantly demonstrating PRADA brand values & engagements, leading your team by example.
2. Share your passion for beauty, product knowledge, and application techniques with customers, leading by example to the team.
3. Provide and share beauty/fragrance advice with customers and the team to create a meaningful & memorable customer experience through human connection and by leveraging brand storytelling & beauty tech tools.
4. Support your business manager to build a formidable team who engage with customers and master customer profiling, thanks to active listening and reading between the lines while leading your team by example.
5. Lead by example by achieving sales targets by applying brand selling methods and maximizing selling opportunities through link-selling and cross-selling.
6. Lead by example in customer data capture qualitatively and quantitatively for loyalty purposes in compliance with applicable data regulations.
7. Stay updated on offline and online beauty trends and competition.
8. Step up to lead the team in the absence of the business manager.
Your Profile:
1. You have previous experience working within a premium store, managing people.
2. You have good business acumen including sales analysis, inventory management, and business operations.
3. You are sales and KPI (Key Performance Indicators) driven with a proven record of accomplishment of achieving targets.
4. Experienced in coaching, creating events, and leading a team to success.
5. You love to share your passion for beauty, connect with people, and accompany your customers on their journey of self-discovery and self-reinvention.
6. You thrive on sales challenges, creating perfect customer experiences and events.
7. You lead in building genuine relationships with customers by giving personal and trustworthy advice.
8. You are enthusiastic to converse with customers either face-to-face or online.
9. You are open-minded, flexible, and agile, always eager to explore and learn new things.
10. You are digitally at ease.
Your KPIs:
1. Customer satisfaction: NPS/Customer Experience Score.
2. Sell-out target.
3. Productivity: IPT/AUS/Conversion rate/Daily transactions.
4. Data capture: # of new customers, # of updated customers.
5. Beauty Tech Services: # of services/day, WOB (Weight of Business), data capture.
Support And Development:
1. Your induction will be face-to-face with the Prada education manager.
2. From the beginning, you will have a face-to-face induction specializing in the Prada Brand, retail skills, cosmetics, skincare, and fragrance. Following this, a full training journey which will be a mixture of face-to-face in your region, digital e-learning, and live sessions, to support your success.
3. You will wear a Prada Beauty suit and accessories.
Benefits And Rewards:
1. Competitive Salary & Commission Scheme.
2. Access to 35 brands worth of products within our L’Oréal Staff Shop.
3. Allocated allowance of free products twice per year!
4. 30 days holiday (inclusive of BH’s).
5. Discounted Dental Insurance.
6. Employee Referral Bonuses.
7. Additional support on mental health and financial advice is also on offer.
8. Working for L’Oréal means you can be a part of our wider workforce to be a part of the sustainability journey we are on…L’Oréal for the future! #Beautythatmovestheworld.
At L’Oréal, we take pride in creating a diverse, equitable, and inclusive environment where everyone is welcome, and their contributions are valued. We are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. The beauty we find in our differences gives us the freedom to go beyond. That is the beauty of L’Oréal. #J-18808-Ljbffr