Operations, IT, ITIL, Budgeting, Project Management
Join our clients team and lead the way in optimizing efficiency and productivity for businesses in the construction and facilities management sectors with our innovative cloud-based job management software.
Their software offers:
1. Real-time job scheduling and tracking
2. Mobile access for field engineers
3. Secure data storage for compliance and reporting
4. Enhanced customer management with up-to-date job progress information
5. Reduction in paperwork and manual data entry, resulting in significant cost savings
Our client is seeking an experienced Operations Manager with a strong background in supporting and implementing software processes.
6. Ensure IT services meet SLAs and manage service disruptions
7. Lead, train, and evaluate IT staff
8. Develop and refine operational processes
9. Maintain strong client relationships and handle feedback
10. Oversee IT projects from planning to completion
11. Manage operational budget and financial reporting
12. Implement new tools and stay updated on tech trends
13. Ensure regulatory compliance and robust data security
14. Track KPIs and prepare performance reports
15. Manage third-party vendor relationships
16. 5+ years of relevant experience
17. Customer-facing experience
18. ITIL certified (V4 ideally)
19. Project management experience
20. Practical knowledge of budgeting and P&L
21. Competitive salary: £60,000 - £70,000
22. Company pension
JSAMC/CJA/OM1906