Job summary This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. Birmingham Community Healthcare Foundation Trust Community Dental Services have an exciting vacancy for a Patient Services Administrator, based at Sandwell Health Campus, with then need to work across sites when necessary. The role provides administrative support to our patients. From booking appointments, issuing letters, and answering patient queries to co-ordinating outpatient clinics and supporting our clinical colleagues. Main duties of the job To work within one of four Specialty Management Groups providing a comprehensive, efficient and effective administrative service in order to meet the Trusts patient waiting time targets and enhance patient experience. To work flexibly within the dental team providing high quality dental care for a wide spectrum of patients. The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service. The post holder will be responsible for the management of their own workload and will be expected to develop and maintain up to date knowledge of all services within Specialty Management Groups which will enable them to deal with any service related queries. This is a multi-skilled and multi-tasked role therefore the post holder will be expected to be flexible and rotate with other team members thereby ensuring cover across other Specialty Management Groups as and when required. About us IMPORTANT Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address for the most current THREE years Be Part of Our Team BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands. Date posted 17 April 2025 Pay scheme Agenda for change Band Band 3 Salary £24,625 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 820-7140141-DEN Job locations Sandwell Health Campus Lyndon, West bromwich, west midlands Birmingham B71 4HJ Job description Job responsibilities For further details on the main responsibilities, please see the attached job description and person specification. Job description Job responsibilities For further details on the main responsibilities, please see the attached job description and person specification. Person Specification Qualifications Essential GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience RSA 2 or equivalent in typing or word processing. RSA 2 or equivalent experience in typing Level 3 NVQ in Business Administration or equivalent administrative experience. Experience Essential Previous administrative experience. Previous experience of working with the general public. Experience of working with a wide range of professionals Skills/Knowledge Essential Excellent communication and organisational skills Excellent keyboard skills Evidence of extensive use of computer programmes; Outlook, Microsoft Office, Excel Ability to work as a member of a team. Ability to use own initiative and prioritise workload in a methodical approach to work. Outstanding Customer Service Skills Ability to suggest and implement new procedures. Ability to follow tasks through to completion. Ability to work under pressure. Desirable Knowledge of information systems i.e. PAS, RiO Other job requirements Essential Ability to travel between clinics to cover when required. Personal Qualities Essential Able to work on own initiative and be self-motivated Person Specification Qualifications Essential GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience RSA 2 or equivalent in typing or word processing. RSA 2 or equivalent experience in typing Level 3 NVQ in Business Administration or equivalent administrative experience. Experience Essential Previous administrative experience. Previous experience of working with the general public. Experience of working with a wide range of professionals Skills/Knowledge Essential Excellent communication and organisational skills Excellent keyboard skills Evidence of extensive use of computer programmes; Outlook, Microsoft Office, Excel Ability to work as a member of a team. Ability to use own initiative and prioritise workload in a methodical approach to work. Outstanding Customer Service Skills Ability to suggest and implement new procedures. Ability to follow tasks through to completion. Ability to work under pressure. Desirable Knowledge of information systems i.e. PAS, RiO Other job requirements Essential Ability to travel between clinics to cover when required. Personal Qualities Essential Able to work on own initiative and be self-motivated Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Birmingham Community Healthcare NHS FT Address Sandwell Health Campus Lyndon, West bromwich, west midlands Birmingham B71 4HJ Employer's website https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)