Head of Key Accounts
Sunbury-on-Thames
£60,000-65,000 DOE + Car
Are you a dynamic, results-driven leader with a strong background in contract distribution? We're looking for an experienced Head of Key Accounts to join our client, overseeing strategic large accounts. If you have a passion for operational excellence, customer engagement, and people management, this is the role for you.
About the RoleAs the Head of Key Accounts, you'll take full ownership of our contract distribution operations. This multifaceted role will require you to lead in HR, finance, operations, and people management. You'll be responsible for delivering outstanding customer service, managing commercials, and driving contract performance to maximise revenue and growth. Strong commercial background as well as Operations is essential to scucceed in this role.
Key Responsibilities:
1. Contract Management: Oversee and manage strategic large contracts, ensuring delivery of KPIs, maintaining excellent customer relationships, and driving contract performance to maximise revenue streams.
2. Customer Service: Act as the primary point of contact for key clients, managing expectations and ensuring customer satisfaction. You'll regularly meet with clients to understand their needs and identify opportunities to enhance service levels and expand contracts.
3. Operations Over...