A local Housing Association is looking for a Housing Officer to join their team on a permanent contract based in South Wales. This position is offering great benefits, hybrid working and packages.Salary: £35,000 - £37,000 depending on experienceHousing Officer Responsibilities:
* You'll be delivering a professional and high-quality mixed tenure service to our customers, using your knowledge and skills to resolve a range of housing management challenges.
* This could include anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.
* You'll be an integral part of ensuring our neighbourhoods are safe, whilst listening to our customers' needs and making changes when needed.
* You'll balance your caseload with projects, shaping sustainable communities that develop an inclusive environment for our customers.
Housing Officer Requirements:
1. The ability to proactively manage a complex caseload
2. Strong communication skills with previous experience of working with customers in a demanding environment.
3. Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate.
4. Previous experience, or a knowledge of delivering housing management services.
5. Experience of using computer systems, for example Microsoft Office.
6. The ability to establish, develop and maintain effe...