We are recruiting for a Ward Clerk/ Receptionist who shares our ambition and vision to deliver the Best of Care by the Best of People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
The successful post holder will show good organisational skills, be patient-centred, methodical and have excellent IT Skills.
Ward Clerks and Receptionists are key to the smooth running of departments and we are looking for an applicant who enjoys working as an integral team member in a multi-disciplinary team.
Our values are B old, E very Person Counts, S haring and Open and T ogether. It is important that you understand and refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
Job responsibilities
1. Admitting, discharging and transferring patients onto the Bed Management System.
2. Reviewing EDNS (as required) and ensuring patients personal details are up to date and correctly entered onto the PAS System, Teletracking with the use of EPR.
3. Inputting and amending Bed Occupancy System for Nursing Staff.
4. Printing handover lists using the electronic patient systems as necessary and booking transport.
5. Receiving and processing patients case-notes and ensuring notes available for ward rounds.
6. Maintaining patient paperwork in readiness for Ward rounds.
7. Collecting patients case-notes from the Health Records Department, Transit area.
8. Collection of Ethnic and Religious Data and inputting information onto PAS System.
9. Acting as Stage One Officer to determine overseas patients liability for treatment charges and informing the Overseas Officer.
10. Filing, updating and maintenance of patients' records, ensuring Patient Front sheet contains correct details.
11. Delivery of post, diagnostic and prescriptions Forms to departments and collection of drugs from Pharmacy as appropriate.
12. Assisting Nursing staff with processing of patients property and valuables in accordance with policy and procedures and arranging for property to be taken into General Office for safe custody.
13. Liaising with General Office regarding patients pensions/benefits.
14. Organising and booking departmental clinics on the PAS system ensuring that all necessary documentation is available and all patient information is correct and amending where needed.
15. Greeting patients and arriving them on PAS system, answering any queries they may have and dealing with any general problems they may have during their visit.
16. Liaising with specialty pathway co-ordinators in relation to EDNs and admittance notification for GPs for completion by medical staff.
17. Arranging ambulance transportation where authorised.
18. Ordering and maintaining ward stationery and supplies through Integra and NHS supply chain.
19. Ordering of patient supplies through teletracking system and integra.
20. Completion of routine maintenance requests for forwarding to Estates Department.
21. Receiving telephone calls, taking and relaying messages and referring calls as appropriate.
22. Answering patients and relatives general enquiries and assisting them with any problems throughout their stay.
23. Liaising with other Hospitals and Departments, Social Services, GP Surgeries and Home Help Services and close working liaison with the Directorate of Medicine and Emergency Care.
24. Arranging for requests for nursing aids, walking aids, surgical appliances to be processed with the appropriate departments.
25. Photocopying of paperwork as required and scanning as per policy guidelines.
26. Providing cover for annual leave and sickness leave on any of the medical Wards including the Endoscopy Unit/mobile unit.
27. Ensuring all mandatory training is up to date and all Trust policies are adhered to.
28. Any other duties as directed by Line Manager, Senior Nurse and management team Medicine, Emergency Department & Critical Care Division.
Person Specification
Qualifications
* Educated to GCSE level including English or equivalent qualification/experience.
Knowledge
* Excellent communication skills - written and verbal.
* Excellent interpersonal skills, with the ability to work across the organisation liaising with different levels of personnel.
* General administration experience & Management of electronic diary.
Experience
* Previous administrative experience (preferably NHS background but not essential).
* Maintaining patient confidentiality at all times.
* Computer literate including ability to use Microsoft packages such as Excel.
Skills
* Ability to work on own initiative and to work within a team.
* Good organisational skills, self-motivation, drive for performance and improvement, reliable and flexible in approach and attitude.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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