About New Appointments Group
At New Appointments Group, we are committed to delivering exceptional services in the manufacturing sector.
Job Summary
We are seeking an experienced Product Delivery Manager to join our team. The successful candidate will have a degree in Business Administration, Management or relevant subject area, and extensive management experience in service delivery roles.
Key Responsibilities
* Establish and maintain high standards for product delivery processes and procedures.
* Nurture strong relationships with clients, ensuring satisfaction and needs are met.
* Implement strategies to increase customer satisfaction and address any issues.
* Developing suitable strategies ensuring the company remains relevant to the market.
* Set, monitor and maintain compliance with service KPIs.
* Manage complaints with appropriate escalations and highlight high-risk concerns.
* Guide, support and develop the team members to deliver exceptional services.
* Ensure all service-related payments are invoiced and collected promptly.
* Oversee the processing of customer orders to ensure timely deliveries of goods.
* Work closely with internal teams and logistics partners to ensure smooth deliveries.
* Maintain the ERP system, reducing waste and enhancing productivity.
* Occasionally visit clients or attend internal meetings to address any concerns.
Requirements
* Degree in Business Administration, Management or relevant subject area.
* Extensive management experience in service delivery roles.
* Management certification e.g. ILM/CMI.
* Experience in managing internal teams and external stakeholders.
* High numerate/literate with a strong understanding of business finance principles.
* Ability to analyse financial data to inform strategic decisions.
* Ability to communicate at a variety of levels and with diverse groups.
Salary and Benefits
The salary for this role is £60,000 - £80,000 per annum, depending on experience. In addition to a competitive salary, you will receive a range of benefits, including a comprehensive pension scheme and annual leave entitlement.