Due to their continued success, our client is currently recruiting for an experienced IT Support Team Leader to strengthen their IT department. This is a fantastic opportunity to work for an award-winning company who really take care of and invest in their employees, they offer an exceptional benefits package, and it is an extremely exciting time to be a part of their business. As well as the opportunity to flourish in an employee focussed culture, the successful candidate will be offered a competitive salary and benefits package which are out of this world, and unrivalled in the region. Skills & Experience Required: Proven experience within a similar IT Support lead role, with extensive experience of managing modern IT estates A strong knowledge of operating standards and frameworks focused on cyber security standards and practises (for example Cyber Essentials/plus, ISO27001) Extensive technical knowledge of Microsoft 365, Azure Active Directory, ideally supported with relevant certifications Technical knowledge and configuration knowledge of Windows Server stack Strong knowledge of cloud solutions, with a real focus on Microsoft Azure Experience administrating and maintaining IT networks Strong Windows desktop support experience Proven experience of successfully leading, supervising, or managing an IT team Proven leadership skills, including team and individual training and support A proactive approach with “can do” attitude and ability to motivate others Proven problem-solving abilities A high degree of accuracy and attentional to detail Excellent communication skills, written and verbal Key Duties & Responsibilities Include: Taking the lead on day-to-day support operations and internal IT projects, managing escalations, and providing guidance to ensure best practices in troubleshooting and user support. Effectively leading and mentoring the IT support team, handling daily operations and escalated issues Successfully leading, managing and coordinating internal IT projects Delivering high-quality, user-centric customer service and maintain support standards. Identifying areas for process improvement and collaborating with other team members. Overseeing documentation, training, and team performance metrics. Developing and maintaining internal IT procedures and standards Monitoring and develop IT service levels Interface across the business to develop continuous improvement strategy Contributing and influencing the IT strategy Delivering third-hand IT support, handling escalated calls Delivering value from partnership with technology suppliers Supporting the development of continuity plans Ensuring systems and business data is secure and having the appropriate back- up solutions Researching new technologies and proactively making product selection recommendations Overseeing contract and license management for the IT systems, users and software Take ownership of the Microsoft Office 365 (V/13154) For further detail on this and other roles please make sure you visit our website now or call our team to discuss career opportunities available