Job Description
The Associate Butler role is to support back-end operations in order to ensure operational effectiveness for the butler team on a daily basis. The role encompasses a spectrum of responsibilities from picking up of stocks and amenities and to maintain the cleanliness of operational pantries according to HACCP standards.
Primary Responsibilities
* Collect daily amenities such as fruits, special amenities and stocks and to distribute them to operational pantries and appropriate storage spaces.
* Maintain the cleanliness of all butler operational pantries and store according to audit standards at all times.
* Receive and replenish stocks such as fruits and minibar items.
* Napkin folding, silverware polishing and chinaware cleaning.
* Assist to discard old fruits and replenish with new.
* Picking up of welcome drink ingredients.
* Handle breakage process on a weekly basis.
* Update all HACCP any audit trackers in a timely fashion.
* Inventory management of butlers’ OS&E and organize storage spaces.
* Perform any ad-hoc non guest facing duties which are assigned by butler leadership team.
* Performs any other duties and responsibilities that may be assigned.
Qualifications
Candidate Profile
Knowledge and Experience
* Diploma from School for Tourism and Hotel Management.
* Minimum 2 years’ relevant experience.
* Excellent communication skills in English and ability to communicate in a second language is preferred.
Competencies
* Possesses strong interpersonal skills and ability to communicate in second language.
* Ascertains and addresses guest/colleague needs.
* Focuses on service with an eye for detail and an approachable attitude.
* Works well under pressure, analyses and resolves problems, exercises good judgment and with a high degree of professionalism.
* Prioritises and organises work assignments and delegates work effectively.
* Self-motivates and shows good initiative in a dynamic environment.
* Ensures security and confidentiality of guest and hotel information.
* Possesses good computer and property management system skills.
* Embraces and responds to change effectively.
* Creativity.
* Experiential focus.
* Local market knowledge.
* Understands international luxury travelers and their needs.
* International level of quality and non-hotel experience a plus.
* Multi-cultural understanding.
Additional Information
Benefits of Joining Raffles Hotel Singapore
* 5-day Work Week.
* Duty Meals are provided.
* Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
* Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
* Medical and Wellness Benefit.
* Comprehensive Insurance Coverage.
* Local/Overseas Career Development & Growth Opportunities.
* Holistic Learning and Development Opportunities.
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