Jisc is looking for a Relationship Manager to join our team on a part-time, 0.5 FTE, permanent contract. This role is Remote - (based in Wales ). Some travel to member sites is required, and a need to stay overnight for team away days. In return, you will receive a competitive salary of £42,500 per annum negotiable depending on experience. Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Our talented people bring their own unique skills and experience to empower our members and customers with the technology they need to succeed. Take your next career step with us and you can make a real difference to the education and research sectors. Responsibilities will include: You will be available to senior representatives of membership organisations as the principal point of contact with respect to all Jisc products, services and development programmes The Relationship Manager conducts reviews and relationship management activities with a portfolio of members with respect to the organisational consumption of Jisc products and services and identifying how members can further increase the value of their Jisc membership To be responsible for the quality-of-service Jisc delivers to members, facilitating service delivery teams to do what is necessary for specific accounts, including trouble shooting and handling of complaints The satisfaction of allocated member accounts will be your responsibility You will support members in matching their requirements to the full range of existing Jisc products and services and champion the member’s requirement within Jisc, and take ownership of their issues all the way through to resolution Key Skills and Experience: You are able to assimilate information and to communicate it effectively to both members and colleagues As a strong team player, you are able to function at a high level within the context of your team, as well as being strongly motivated to operate using your own initiative You will be literate in digital technologies and be comfortable with a matrix management environment and willing to operate flexibly across a large and often diverse geography and membership base As a field-based worker, you will be comfortable with regular travel, working on-the-move and working remotely from an office environment If you have experience of working in work based or adult and community learning in Wales and an understanding of Jisc and its products and services this would be advantageous. Some of our benefits: Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas plus the opportunity to buy up to an additional 5 days Generous flexible pension schemes Protection benefit – life cover Annual Jisc performance award A range of wellbeing lifestyle benefits including company paid health care cash plan, employee assistance programme, mental health first aiders and support A generous budget to support you with external learning and continuous professional development Allocated allowance of up to £250 to equip your home office Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money The opportunity to donate to charity tax-free with our Payroll Giving benefit Electric Car Lease Scheme and option to purchase SmartTech – spreading the cost of your everyday white goods and technology A wide range of discounts from retailers and big-name high-street stores and CSSC membership Family friendly policies including enhanced parental, maternity and paternity leave and opportunity for career breaks Support your volunteering with up to 3 days volunteer leave Cycle to work scheme and eye care scheme including free eye test vouchers and £70 towards new glasses for VDU use Free flu vaccinations Employee recognition awards and travel loans A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning So, if you are looking for a new challenge then please click ‘apply’ today to be forwarded to our online recruitment portal and become our new Relationship Manager