Job summary Our Healthcare Support Worker will work as part of our team providing assistance to our clinicians and practitioners. They will also undertake clinical and personal care with our patients within our Outpatient department. They may contribute to the assessment of care needs and the delivery of planned care under delegation and direction of our senior team members. This will include recording and documenting patient outcome forms, physiological observations, minor dressings and application of splints/braces. To practice in accordance with our Trust standards and policies and to work within the boundaries of their role and individual competence. Main duties of the job Assist Doctors and other clinicians with the safe and effective running of outpatient clinics, including calling patients to correct clinic, directing patients to other departments, accurately completing patient outcome forms and onward to treatment rooms as necessary. d For further information please see Job Description. Unfortunately, this post is not eligible for sponsorship. About us Why Work With Us Exciting opportunities are available to join the Fracture Clinic team at Torbay Hospital. The successful applicant will be based in the Fracture Clinic but with the opportunity to work in different areas of the service,gaining experience and knowledge within the inpatient and out patient environments caring for patients under orthopaedic care. You will need a mix of skills including the ability to develop effective working relationships and effective time management. In return for your skills we offer a friendly working environment ,role development and personal development plans. Date posted 24 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Part-time Reference number 388-6846940-ACS Job locations Torbay and South Devon Foundation Trust Lawes Bridge Torquay TQ27AA Job description Job responsibilities Communicate effectively across a wide range of channels and with a wide range of individuals, the public and health social and care professionals. They will use both verbal and non-verbal methods of communication, dependent on the needs of the patient and address communication barriers. They should demonstrate the interpersonal skills that demonstrate empathy, compassion, courtesy, respect and trust Ensure clear, concise, accurate and legible records and all communication is maintained in relation to care delivered, adhering to local and national guidance Ensure all patient related information is treated sensitively and always adhere to the principals of confidentiality. Challenge constructively within the multidisciplinary team, in an appropriate and professional manner, whilst acting as the patients advocate Deal effectively with staff of all levels throughout our Trust as and when they encounter on a day-to-day basis. In addition, they will deal with the wider healthcare community, external organisations and the public, including verbal, written and electronic media Particularly important working relationships: Internal o Doctors of all grades o Allied Health Professionals o Registered Nurses o Domestic and housekeeping staff o Administrative staff o Facilities and Estates staff o Learning and Development team External o Social care providers/ agencies o Members of the public including Care / nursing home staff Job description Job responsibilities Communicate effectively across a wide range of channels and with a wide range of individuals, the public and health social and care professionals. They will use both verbal and non-verbal methods of communication, dependent on the needs of the patient and address communication barriers. They should demonstrate the interpersonal skills that demonstrate empathy, compassion, courtesy, respect and trust Ensure clear, concise, accurate and legible records and all communication is maintained in relation to care delivered, adhering to local and national guidance Ensure all patient related information is treated sensitively and always adhere to the principals of confidentiality. Challenge constructively within the multidisciplinary team, in an appropriate and professional manner, whilst acting as the patients advocate Deal effectively with staff of all levels throughout our Trust as and when they encounter on a day-to-day basis. In addition, they will deal with the wider healthcare community, external organisations and the public, including verbal, written and electronic media Particularly important working relationships: Internal o Doctors of all grades o Allied Health Professionals o Registered Nurses o Domestic and housekeeping staff o Administrative staff o Facilities and Estates staff o Learning and Development team External o Social care providers/ agencies o Members of the public including Care / nursing home staff Person Specification Qualifications and Training Essential NVQ 3 in Health & Social Care or equivalent qualification/experience Desirable Care certificate English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills Knowledge and experience Essential Previous experience in a care environment or able to demonstrate a caring nature/ life experience Understands the need for strict confidentiality Desirable Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health Specific skills Essential Basic computer/keyboard skills Good interpersonal and communication skills Able to prioritise and organise work Able to work under instruction, under pressure and as part of a team Record keeping competency in handwritten and electronic records Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances Able to manage stress in themselves and others Able to offer support at times of emotional distress Willingness to undertake new skills and training Able to work as a team member or independently Ability to adapt behaviour to changing and challenging situations Be flexible, adaptable, reliable and punctual Demonstrate a positive commitment to uphold diversity and equality policies approved by the Trust Desirable Healthcare competencies appropriate to area of work Person Specification Qualifications and Training Essential NVQ 3 in Health & Social Care or equivalent qualification/experience Desirable Care certificate English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills Knowledge and experience Essential Previous experience in a care environment or able to demonstrate a caring nature/ life experience Understands the need for strict confidentiality Desirable Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health Specific skills Essential Basic computer/keyboard skills Good interpersonal and communication skills Able to prioritise and organise work Able to work under instruction, under pressure and as part of a team Record keeping competency in handwritten and electronic records Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances Able to manage stress in themselves and others Able to offer support at times of emotional distress Willingness to undertake new skills and training Able to work as a team member or independently Ability to adapt behaviour to changing and challenging situations Be flexible, adaptable, reliable and punctual Demonstrate a positive commitment to uphold diversity and equality policies approved by the Trust Desirable Healthcare competencies appropriate to area of work Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Torbay and South Devon NHS Foundation Trust Address Torbay and South Devon Foundation Trust Lawes Bridge Torquay TQ27AA Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)