Neighbourhood Officer Agile Hybrid Homeworking (office base Norwich) Part time, 17.5 hours a week, (Monday to Friday, working pattern flexible for the successful candidate) Starting Salary at £16,086 per annum pro rata, with future progression opportunities to £17,112 per annum pro rata, plus Essential Car User Allowance of £2,018 per annum pro rata Permanent Contract About the role We have an exciting opportunity for a Neighbourhood Officer to join our team covering South Norwich through to Diss and Attleborough. This role requires a candidate who is customer-focussed, able to establish positive relationships both internally and externally and has the ability to organise and prioritise a busy workload. Some of the main duties of the role will be: • Delivering tenancy and estate management services • To provide allocation of letting empty homes and management of mutual exchanges • Anti-social behaviour case management • Working closely with our Tenancy Support Team and Income Recovery team • Working with professional and voluntary agencies in the development of good neighbourhood relations • Working with professional agencies to safeguard vulnerable adults and children For full details on the role, please see the job description. About you The ideal candidate will have: • Minimum of 5 GCSEs, including Maths & English (Grace C/Level 4) or equivalent • Experience of working in a similar role covering tenancy agreements, housing legislation and welfare benefits. • Experience of multi-agency/partnership working and experience working with customers face to face. • Experience of working with customer face to face and over the phone A driving licence and access to own vehicle is essential as travel is required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check. All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description. About Us Broadland Housing Association offers more than 5,500 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are scored as one of the top 75 Best Companies to work for in the East of England, as well as being in the Top 25 Best Associations to work for by the Sunday Times Best Companies. Our team are provided with the digital tools to work from home as well as a supportive and flexible understanding of the challenges this sometimes presents. We are a Hybrid Homeworking employer - with a 60/40 split (60% home/up to 40% office). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich - NR1 1HU). Full details can be discussed at the interview process. We offer staff many great benefits such as: • Enhanced annual leave starting from 22 days, increasing each service year up to a maximum of 27 days per annum pro rata, plus a day off for your Birthday, a Volunteering Day and a Personal day (Pro rata) • Generous contributory pension scheme • Access to an Employee Assistance Programme to support you when you need it • Health Cash Plan – claiming for things such as Eye Test and Prescriptions as well as many other wellness and money saving perks • Opportunity for an Annual Bonus • Lots of Training Opportunities And many more – Please see our Benefits Document available on our website For full details or to apply, please visit our website: https://www.broadlandgroup.org/about-us/work-for-us/current-vacancies/ or contact our recruitment line on 01603 750109 and leave a message or email recruitmentbroadlandgroup.org and we will get back to you. Closing date: 26 June 2024 Interviews to take place in person: 10 July 2024