Responsible for ensuring optimum management of Complaints Process, ensuring complaints are logged within the designated time scale and are working to service KPIs. Advise Complaints Managers and senior staff of ways to improve/reduce complaint response times. Manage responses to queries for patients including the co-ordination of communication from investigation teams ensuring that response time frames are being considered and achieved.To participate in the Complaints Quality Assurance process for responses submitted by services for Executive sign-off, to a level confirmed by senior managers. To triage patient complaints, to a level confirmed by senior managers, and allocate appropriate grades in accordance with PTR regulations advising on the service for complaints to be assigned when logged on Datix. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.