Call Centre Customer Service Advisor
Location: Manchester
Job Type: Full-time (4 days a week) - includes weekend work
About Us:
My client is a dynamic and customer-focused organization dedicated to delivering exceptional service through our call centre operations. We pride ourselves on our commitment to excellence, innovation, and creating a positive experience for our customers. We are now seeking a passionate and customer-oriented individual to join our call centre team as a Customer Service Advisor.
The Role:
As a Call Centre Customer Service Advisor, you will be the first point of contact for our customers, providing outstanding support and assistance over the phone. You will handle inquiries and ensure customer satisfaction through excellent communication and problem-solving skills.
Key Responsibilities:
* Answer incoming customer calls and respond to inquiries in a professional and timely manner.
* Provide accurate information about our products and services.
* Process orders.
* Maintain customer records and update databases with relevant information.
* Work closely with other departments to ensure seamless customer experiences.
* Identify customer needs and offer appropriate solutions or alternatives.
* Meet or exceed performance targets for customer service metrics, including call handling times and customer satisfaction scores.
Requirements:
* Previous experience in a call centre or customer service role is preferred but not essential.
* Strong communication skills, both verbal and written.
* A proactive and solution-focused approach to customer queries.
* Ability to work independently and as part of a team.
* Excellent time management and organizational skills.
* Proficiency in using call centre software and CRM systems is a plus.
* A friendly and professional demeanour with a passion for helping others.
What We Offer:
* A supportive and friendly work environment.
* Comprehensive training and ongoing development.
* Opportunities for career progression.
* Competitive salary and benefits package.
* Flexible working options (if applicable).
If you are a dedicated individual with a passion for providing excellent customer service, we want to hear from you! Apply now by sending your CV!