Job summary
Are you enthusiastic, self-motivated and able to manage day-to-day administration? If so, this is the post for you! We require support for the Upper GI & Colorectal Cancer Clinical Nurse Specialist team. You will need to ensure that all administrative work is completed as required accurately and within set timescales.
You will provide comprehensive administrative support to the Upper GI & Colorectal Cancer Clinical Nurse Specialist team to aid the delivery of the Upper GI & Colorectal Cancer pathway.
You will have previous experience of working in administration and be able to use initiative and work unsupervised as appropriate. Effective and efficient communication with all levels of management and staff is required, processing sensitive information confidentially and displaying a high level of tact and diplomacy at all times.
Main duties of the job
1. Receive referrals for patients requiring investigations for suspected Upper GI & Colorectal cancer.
2. Arrange and co-ordinate appropriate investigations and appointments as directed by the Upper GI & Colorectal Cancer Clinical Nurse Specialist team.
3. Liaise with the cancer referral co-ordinator to initiate urgent and 2 week wait out-patient appointments.
4. Work alongside the multi-professional team to provide a professional service which meets the needs of Upper GI & Colorectal cancer patients.
5. Ensure a high-quality service for patients suspected of and diagnosed with, Upper GI & Colorectal cancer at all stages of the cancer pathway.
6. Communicate effectively, sensitively and appropriately with service users, relatives, carers, colleagues within the multi-disciplinary team, wider organisation and external agencies, both verbally and in written documentation, including handling difficult and sensitive conversations and situations.
About us
There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.
Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.
At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.
We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.
We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.
Job description
Job responsibilities
Please see attached job description and person specification for full details of the role and responsibilities.
Person Specification
Qualifications
Essential
7. GCSE qualifications in Maths and English
Desirable
8. IT administrative qualification such as RSA/OCR or equivalent experience
Experience
Essential
9. Previous administrative experience
Desirable
10. Previous experience of working with the general public
11. Previous NHS experience
Skills, abilities, and knowledge
Essential
12. IT and computer literacy with a range of applications using Microsoft software etc.
13. Excellent communication skills with the ability to handle sensitive and difficult conversations
14. Attention to detail and accuracy
15. Collaborative working with multi-disciplinary team members