Job summary
Band 2 Administration & Clerical - Clinic Administrator
23,615 (pro rata)
1x part time vacancy, 26.5 hours (Wednesday 8-6, Thursday 8-4, Friday 8-6)
An exciting opportunity has arisen for a Band 2 Clinic Administrator to join the busy teams in Outpatients at Good Hope Hospital. This post is to cover various Reception areas, including Endoscopy, prepare notes and book appointments for clinics.
We are looking for a motivated, enthusiastic and experienced individual with excellent communication skills and a background in customer services to provide an efficient and professional service.
This post is based at Good Hope Hospital, however the post holder may be required to work at Heartlands, Solihull or the Queen Elizabeth Hospital if the service need arises. Attention should be drawn to the requirements contained in the Person Specification for the role.
Please contact Leanne Millar, Reception Manager, if you require further information on 0121 424 7961.
Main duties, tasks & skills required
Working on busy reception desks on a rota basis, arriving patients for clinics, checking and updating demographics, preparation of clinic notes where needed, patient facing queries, telephone queries, responding to emails, booking appointments and general admin duties e.g. filing etc.
Qualifications
Essential
* Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
* Business Administration NVQ level 3 or equivalent experience in an administrative environment
Experience
Essential
* Experience of dealing with the Public/Customer service experience
* Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
* Experience of using IT systems
Additional Criteria
Essential
* Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
* Good keyboard/ IT skills
* Good organisation skills and ability to multitask
* Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
* Ability to problem solve
* Understand confidentiality and apply the principles in every day working practice
* Ability to pay attention to detail where there are predictable interruptions to the work pattern
* Ability to deal with stressful situations and sensitive issues
* Work effectively and flexibly as part of a team to meet the needs of the services
* Confident in dealing with people at all levels
* Must be able to demonstrate an understanding of equality and diversity
* Mature open and flexible approach to work
* Demonstrates care and compassion
* Good inter-personal and communication skills.
* Good organisational skills
* Team Player
* Conscientious
* Demonstrates reliability, motivation and commitment
* Ability to travel to multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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