Job Purpose:As a Technical Engineer your primary responsibility will be to deliver, support and manage complex systems, ensuring a customer’s expectations are exceeded throughout a systems delivery and lifecycle. The role will include working in some of the UK’s most prestigious sites and will vary from bringing new systems online to keeping existing systems operational, whist continually identifying ways in which they can be improved from both the Customer’s and Esotec’s perspective. The Technical Engineer will also ensure that the relevant project related paperwork is created to achieve a smooth handover to other team members and ensuring the creation of timely and accurate project O&M information. As a Technical Engineer you are expected to provide support and training to other team membersCapabilities:Reliable and able to work unsupervisedAbility to lead and supervise a team, working as part of a technical callout teamAbility to pass on knowledge to other members of the teamSelf-motivated and enthusiastic; able to work in an autonomous mannerHave a clear focus on high quality, whilst working in a team environmentProfessional manner and approach at all timesExcellent communication skills, both internally and with customersIT literate, with experience in drawing packagesExperience in the following areas preferred with in enterprise system integration including, Genetec, Gallagher and ISM Genesys platformsExperience with Cisco layer 2/3 networking an advantageFull UK driving LicenceComfortable with travelling and spending time away from homeKey Responsibilities and Accountabilities:Work closely with customers and project management teams, both internal and external, in developing requirements and solutionsLead by example and capable of directing a project teamSupport system installation and maintenance tasksDelivery of solutions as specified to meet, and or exceed, customers expectationsCommissioning of new installations to customers satisfaction and sign-offTraining of other service and maintenance staffCompleting project and service related paperwork to meet business requirements and timescalesComply with company procedures and H&S policiesSkills and Knowledge Required:Dedicated to the provision of excellent customer serviceAmbitious and results driven – capable of influencing key performance indicatorsAmbitiousExcellent communication skills, both internally and with customersSelf-motivated and enthusiastic and comfortable and able to work in an autonomous mannerProfessional manner and approach at all timesAbility to build strong relationships and influence others, peers and customers alikeTakes full accountability for performance and developmentTo be cleared to SC level minimum, and to maintain the clearance levelAbility to learn new systems and products