Title: Customer Success Specialist
Department: Operations
Location: Talbot Green (Hybrid, 3 days a week in office, 2 days from home)
Full time, permanent
Salary: £26,599
Tes is an international provider of software-enabled services passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education solutions.
Role overview:
We are looking for Customer Success Specialists for our Payroll, HR, and budget planning software. The role is to proactively assist new and existing customers of all levels with onboarding, product training, and ongoing integration queries.
This includes ensuring smooth setup, training, and ongoing support for customers using Edupay and BPS solutions, identifying customer requirements, and delivering solutions tailored to their needs.
Key Responsibilities:
Meet SLAs, including setup procedures, parallel runs, and onboarding admin for Payroll, HR, and budget planning systems.
Deliver high-quality setups and administration for clients using Edupay and BPS software.
Conduct accurate parallel runs, troubleshoot, and correct data issues where necessary.
Provide implementation calls to gather requirements, outline onboarding processes, set expectations, and deliver system training.
Work as a team to follow up on outstanding data and manage client delays effectively.
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