Service Technician
* Luton, Bedfordshire
* Full Time – Permanent Role
* Salary - Competitive
Main responsibilities
* Providing technical support via phones
* Receive and manage incoming service requests and dispatch technical engineers, prioritising as necessary to meet the needs & requirements of different clients.
* Process technical engineer’s callouts, via Salesforce, review of the technical engineer’s documentation & assuring all requirements are met to then proceed with payment to the technical engineers.
* Management of all customer data, ensuring that all records are accurate & consistently updated.
* Answering queries related to technical faults, spare parts, documentation via a shared mailbox alongside own personal mailbox Supporting the Regional Technical Managers with in a variety of projects.
* Assisting the Regional Technical Managers in the Workshop and customer site visits.
* Working closely with the Customer Service team in arranging installations
* Maintaining a small amount of stock held at the office, ensuring the correct processes are followed and the stock system is accurate to that of physical stock held.
Experience and Skills
* Technically competent with previous hands-on fault diagnosis and repair experience of mechanical or electrical equipment.
* Technical support/help desk experience.
* Previous administrative experience
* Holding electrical and/or mechanical engineering qualification would be advantageous.
* Experienced in Microsoft Office
Personal Attributes
· Self-driven, independent personality with lots of enthusiasm and a desire to learn, grow and progress.
· Customer focused, with excellent interpersonal communication skills.
· Strong organisational and time management skills.
· Clear Attention to detail.
· Excellent analytical & problem-solving skills.
· Team player who will be able to work alone or as part of a successful technical support team