About Us
Our client is and an independent call centre located in Blackwood, dedicated to providing exceptional customer service for a variety of clients across. Their team is passionate about delivering excellent service, and due to growth they are looking for a motivated individuals to join them as a Customer Service Advisor.
Role Overview
As a Customer Service Advisor, you will be the first point of contact for both inbound and outbound calls. You will handle customer inquiries, resolve issues, and provide support with a friendly and professional approach. This role requires strong communication skills, a keen attention to detail, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities
* Answering inbound calls and responding to customer queries in a timely and courteous manner.
* Making outbound calls to follow up on customer requests, provide information, or resolve issues.
* Accurately logging customer interactions and updating customer records.
* Maintaining a high level of product knowledge to assist customers effectively.
* Working closely with team members to ensure seamless service delivery.
* Achieving personal targets to contribute to the overall success of the business.
Requirements
* Previous experience in a customer service or call centre role is preferred.
* Excellent verbal communication skills.
* Strong problem-solving abilities and a proactive attitude.
* Ability to work independently as well as part of a team.
* Basic computer skills and familiarity with CRM systems.
* Excellent telephone manner.
* A positive and empathetic attitude towards customers.
What We Offer
* Competitive hourly rate of £11.44.
* Regular Monday to Friday working hours, allowing for a great work-life balance.
* A supportive and friendly working environment.
* Opportunities for professional development and career