Credit Controller (Temporary – Maternity Cover) Location: Dumfries Pay Rate: £13.80 per hour Hours: Monday to Friday, 9:00 – 17:30 (Optional overtime available) Contract: Temporary – Maternity Cover Talent Media is delighted to be working in partnership with a leading UK Cloud Solutions Provider that is rapidly becoming the number one choice for both small and large businesses. Our client is committed to delivering innovative cloud-based solutions while actively making a positive impact in the local communities where they operate. Job Summary: We are seeking a Credit Controller to join our client’s team on a temporary contract to cover maternity leave. In this role, you will play a crucial part in upholding the company’s credit policies and ensuring the timely collection of outstanding debts. Your responsibilities will include monitoring customer accounts, assessing credit risk, and implementing strategies to minimise bad debt and enhance cash flow. Responsibilities: Collections: Proactively contact customers with overdue accounts to arrange payment of outstanding invoices and discuss payment plans when necessary. Maintain detailed records of all collection activities. Dispute Resolution: Investigate and take ownership of any disputes or discrepancies related to customer accounts, collaborating closely with Account Managers, Customer Success/Service, Billing, Contracts, and other departments as needed. Relationship Management: Build and maintain positive relationships with customers to facilitate prompt payment and resolve issues amicably. Process Improvement: Identify opportunities to streamline credit control processes, reduce credit risk, and improve cash flow. Qualifications and Skills: Proven experience in credit control, accounts receivable, or a similar role. Strong analytical and problem-solving skills. Excellent communication and negotiation skills. Ability to work independently, prioritise tasks effectively, and manage case queues. Experience working with Salesforce, Acumatica, and Microsoft Office Suite. Knowledge of credit laws and regulations. Additional Requirements: Attention to detail and accuracy. Ability to work well under pressure and meet deadlines. Professionalism and integrity in handling sensitive financial information. Willingness to adapt to changing business needs and processes. Previous experience in Telecommunications and IT is beneficial. Experience managing accounts through suspension, legal, and administration processes. Ability to manage monthly recurring services and invoice structures within large-volume ledgers with multiple queries. Working Conditions: This role is office-based in Dumfries, working Monday to Friday, 9:00 – 17:30. Optional overtime may be available during busy periods, but it is not mandatory. This is an excellent opportunity to gain experience within a leading Cloud Solutions Provider while covering a maternity leave contract