Location: Civic Centre, Windmillhill Street, Motherwell, ML1 1AB
Salary: £24,628 - £26,082 per year
Contract Type: Permanent
Position Type: Full Time
Hours: 35 hours per week
Work From Home: Hybrid
About the Role
North Lanarkshire Council, as one of Scotland’s largest local authorities, is committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.
Our first point of contact for many of our customers is the Customer Service Hub in which we have a vacancy for a Customer Service Representative. The role involves responding to a wide range of enquiries in relation to council services, so knowledge of council services is desirable but not essential as full training will be given. Enquiries are mainly received by telephone but will include email and social media enquiries.
To provide the highest level of customer service, you should have experience of working in a busy, customer-focused or contact centre environment. You should have excellent verbal and written communication and IT skills, along with excellent customer care and call handling skills. The ability to take ownership of decisions and work effectively as part of a team is essential. You should demonstrate a flexible approach to work, an ability to prioritise tasks, and a willingness to learn and evolve with the service as it develops.
Qualifications
An SVQ2/Higher/National 5 or equivalent level qualification is essential. A customer care qualification is desirable.
Working Hours
Out of hours - working 5 shifts over 7 which would include backshifts, nightshifts, and weekends.
Benefits
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
Commitment to Diversity
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans, and their families.
Application Process
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
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