Tri-County Suburban Realtors • Malvern, PA, US
Posted 7 days ago
Description
Tri-County Suburban REALTORS is seeking a motivated and experienced Director of Professional Development to lead the organization’s professional standards and educational initiatives. This key role will be responsible for maintaining compliance with industry regulations while supporting the professional growth of our REALTOR members through high-quality educational programs.
The Director of Professional Development will oversee the grievance and professional standards processes in accordance with the National Association of REALTORS guidelines, acting as the Association’s Ombudsman to resolve disputes between members and consumers. Additionally, the Director will collaborate with the Association of REALTORS School to develop and deliver industry-leading professional development programs, ensuring members are up to date with the latest regulations and practices.
Compensation:
* Salary Range: $75,000 - $85,000, commensurate with experience
* Health, Dental, Vision, and Disability Insurance
* SIMPLE IRA with up to 3% employer match
* Paid Time Off (15 days/year)
* Work-from-home flexibility (15 days/year)
* Paid Holidays (10-11 days/year)
Responsibilities
* Develop and execute Grievance and Professional Standards procedures from initial contact to resolution.
* Serve as the Association’s Ombudsman, providing enhanced communications and problem-solving for consumers and REALTOR members related to the Code of Ethics and real estate transactions.
* Research, review, and report the professional requirements related to functional responsibility to maintain the Association’s compliance with affiliated organizations and regulatory agencies.
* Collaborate with the Association of REALTORS School staff to research, develop, and deliver high-quality professional development offerings.
* Identify and contract with high-quality instructors to deliver relevant subject matter.
* Collaborate with the Membership Manager to deliver required training programs for the membership, including New Member Orientation, ethics training, and fair housing training.
* Author articles and news briefs to update the membership on industry requirements and regulations.
* Instruct and lead programs and classes for members and students on timely and relevant topics.
* Provide both direction and support to assigned Task Forces, Work Groups, and special projects to successfully reach all objectives.
Qualifications
* Bachelor’s degree or 5-10 years of relevant experience, preferably within the real estate industry.
* Proficiency in Microsoft Office 365, virtual meeting platforms, and membership database management.
* Experience with curriculum development for seminars, classes, and special events.
* Ability to read and interpret professional publications, government regulations, and technical documents.
* Strong writing skills for reports, business correspondence, and procedure manuals.
* Problem Solving: Identifies and resolves problems effectively; uses reason and diplomacy in sensitive situations.
* Customer Service: Provides timely responses and high-quality service to members; manages difficult situations with professionalism.
* Oral & Written Communication: Communicates clearly and persuasively in meetings and presentations; writes informatively and concisely.
* Consensus Building: Facilitates discussions to achieve agreement among individuals or groups.
* Adaptability: Handles change and competing demands with ease; manages unexpected events effectively.
* Planning & Organization: Prioritizes and plans work activities efficiently; develops realistic action plans.
* Collaboration: Works effectively as part of a team and supports coworkers when needed.
* Confidentiality: Maintains trust and confidentiality when handling sensitive matters.
Compensation
$75,000 - $85,000 yearly
About Tri-County Suburban Realtors
Tri-County Suburban REALTORS is a leading real estate association serving professionals across the region. We are dedicated to fostering the growth and success of our members by offering exceptional education, advocacy, and adherence to industry standards. Our collaborative environment encourages innovation, professional development, and excellence in service to our members.
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