Main area: Plastic Surgery
Grade: Band 4
Contract: Fixed term: 12 months (Cover for adoption leave)
Hours: Full time - 37.5 hours per week
Job ref: 438-PB1950
Employer: Lancashire Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Royal Preston Hospital
Town: Preston
Salary: £26,530 - £29,114 per annum, pro rata
Salary period: Yearly
Closing: 06/10/2024 23:59
Medical Secretary - Plastic Surgery (Fixed term)
Band 4
Job overview
The plastic admin team is a dedicated administrative team working together to offer a service to patients across Lancashire and South Cumbria. There is an exceptionally strong work ethic to support the delivery of care across the region.
Flexible working can be considered within the post, with staff working together to provide the best care to the patients referred into plastic surgery.
You will be responsible for the day-to-day management of a team of support medical secretaries providing secretarial and administrative support to consultants, junior medical staff, and any other staff. You will ensure the efficient channelling of communication between medical staff, GPs, patients, relatives, members of the public, and other disciplines within the Trust.
You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative, and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.
Main duties of the job
* Develop and maintain effective working relationships with clinicians, managers, and others within the Plastics and Trust-wide service users.
* Be the point of contact for all non-routine enquiries facilitating communication and information flows, initiating and responding to correspondence and resolving enquiries.
* Investigate and respond to complaints/incident forms as required, taking action where necessary and reporting to the General Manager.
* Undertake Medical Secretarial Duties including diary management, collation of papers for consultants in support of meetings/presentations, typing of clinic letters, preparing presentation material, utilisation of local or Trust case note tracking system, and filing of reports and results.
* Action results for cancer patients, ensuring medical and nurse specialists are aware of the results.
* Identify and manage first line performance or conduct issues in line with Trust policy and Human resource advice.
* Plan and organise own work and allocate work to the medical secretarial and clerical/administrative support staff.
Working for our organisation
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely makes a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
* Develop and maintain effective working relationships with clinicians, managers, and others within the Plastics and Trust-wide service users.
* Be the point of contact for all non-routine enquiries facilitating communication and information flows, initiating and responding to correspondence and resolving enquiries.
* Investigate and respond to complaints/incident forms as required, taking action where necessary and reporting to the General Manager.
* Where necessary coordinate on-call rotas and organise cover for clinics.
* Where necessary undertake the management of waiting lists for the Directorate.
* Responsible for day-to-day management and practical training of medical secretarial support staff.
Person specification
Qualifications and Education
* GCSE grade C or above in Maths and English
* RSA 3 or equivalent typing qualification/experience
* ECDL or equivalent experience
Knowledge and Experience
* Experience of Excel, PowerPoint, email, and internet
* Advanced knowledge of medical terminology
* Previous medical secretarial experience
* Experience of staff management
Thanks for taking the time to view this advert; we’re looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We’ll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly.
We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve.
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