Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview Are you an experienced business to business credit controller and looking for a new challenge? Join our team and play a crucial role in driving business growth by delivering exceptional credit control services to our Pen Business and Brokers. This exciting opportunity allows you to make a significant impact by reducing aged debt, managing financial accounts, and ensuring prompt collection of broker funds. You'll be at the forefront of maintaining high standards, resolving issues efficiently, and supporting our stakeholders. If you're ready to take on a pivotal role that combines financial expertise with strategic problem-solving, we invite you to apply and be part of our success story. How you'll make an impact As an experienced Credit Controller, you will play a pivotal role in reducing the aged debt and tackling outstanding balances with our clients (primarily Business to Business) Produce and issue regular Statement of Accounts for Brokers Record and maintain Broker and Business records Escalate any issues with your designated Business Unit to your Team Leader within reasonable timescales Manage financial accounts of external stakeholders, managing reconciliation and settlement of debtor and creditor ledger balances Support internal teams in the resolution of unallocated cash, providing constructive feedback on issues which have resulted in queries or mis-postings Assist the business with any queries they have with the collection process, offering support where required Participate in monthly Business Unit Meetings to promptly raise and resolve any issues as they arise Provide updates and reports, highlighting any potential bad debt risk/issues Provide regular updates to the on outstanding premiums for their branches Handle and process payment requests, including production of payment request packages in line with policy Facilitate training and support for less experienced members of the team Where required, complete Insurer Payables each month, working with Business operations in reviewing and making insurer payment About You Strong Business to Business Credit Control experience Ability to deal with large volumes of data and complete large, complex reconciliations on Client accounts. Good understanding and working knowledge of Microsoft Excel, Word, Outlook Customer/client experience is essential Previous experience working in Global Financial Services management is preferred, but not essential Excellent attention to detail Excellent telecommunication skills Excellent customer service focus and empathetic awareness Good communication and interpersonal skills Experience in conflict management Analytical problem solving approach Multi-tasking and planning Ability to prioritise workload and plan ahead Experience of operating to strict deadlines MS Office Proficiency Eligibility to work in the UK Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupportajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.