2nd Line Support Engineer
Location: Wales, Port Talbot
Inside IR35 Contract / 3 Months
125.00 to 130.00 per day
We are looking for a skilled and motivated 2nd Line Support Engineer to join our dynamic IT support team. In this role, you will provide technical assistance to end-users, troubleshoot complex hardware and software issues, and collaborate with other teams to ensure smooth IT operations.
Key Responsibilities:
* Respond to escalated technical issues and resolve within SLA.
* Troubleshoot network, server, and software issues.
* Work closely with the 1st Line team for effective issue resolution.
* Document and maintain knowledge base articles.
* Provide proactive support and identify areas for improvement.
Requirements:
* Proven experience in 2nd line or technical support.
* Strong understanding of Windows, macOS, and Linux environments.
* Experience with Active Directory, Exchange, and networking.
* Excellent communication and problem-solving skills.
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