Respond to Enquiries Handle external and internal telephone enquiries from staff, patients, and others with efficiency, tact, and diplomacy. Ensure that messages and information are quickly relayed to the appropriate person. Effective Communication Communicate with a wide range of staff, patients, and visitors using verbal, electronic, and other methods, ensuring information is tailored appropriately to the individuals needs. Database Management Use databases and computer systems to create and maintain records, ensuring they are accurate and updated. Generate statistics for analytical purposes where needed. Consumables and Filing Assist in ordering patient consumables to support the team's needs. Ensure accurate filing of patient investigations and correspondence, making them available on Evolve. Mail Sorting Collect and sort incoming mail, ensuring it reaches the relevant Specialist Nurses or healthcare professionals for action. Administrative Support Provide secretarial and administrative assistance to the Children's Community and Specialist Nursing Team, ensuring smooth operation and effective service delivery.