Customer Success Manager
Salary: £45k to £47k plus 25 days holiday, health insurance, pension, 2 annual conferences, parking and flexible working!
Hours: Monday - Friday, 37.5-hour week with flexible working
Location: Chessington
Start Date: ASAP
About YOU:
Are you passionate about delivering exceptional customer experiences?
Do you thrive in a dynamic environment where your leadership can make a difference?
If so, we invite you to be an ambassador for our client, leading a high-performing customer experience function that embodies their core values.
About the role:
As the Customer Success Manager, you will spearhead a "Customer First" approach that delights customers whilst developing a dedicated and engaged team. Your mission? To ensure our customer service shines brightly!
Responsibilities:
Customer Service Team Management:
Lead and engage a small team of customer service advisors to deliver top-notch service.
Serve as an exemplar of high-quality customer service reflecting the brand values.
Handle escalations and resolve customer complaints effectively.
Conduct annual appraisals and identify training needs for team membersCustomer Service Delivery:
Champion the voice of the customer within the organisation.
Ensure timely and accurate processing of customer inquiries and orders.
Oversee customer repairs and invoicing, maintaining strong administrative processes.
Manage and improve customer service contract...