The Opportunity
Swansway Motor Group is searching for a dedicated Warranty Controller to become an integral part of our Aftersales team. As a Warranty Controller, you will play a crucial role in ensuring our warranty processes are executed flawlessly, contributing significantly to our commitment to outstanding customer service. At Swansway Motor Group, we pride ourselves on fostering a supportive, family-oriented environment. Join us and be a key player in a company that values both its customers and its team members.
Role Responsibilities
As a Warranty Controller at Swansway Motor Group, you will be responsible for maintaining comprehensive and accurate warranty records. You will work closely with the Aftersales Manager and the workshop team to ensure all processes are followed meticulously.
1. Administer and manage all warranty submissions, including credits, claims, rejections, and goodwill gestures.
2. Conduct thorough checks on all warranty documentation and correspondence.
3. Ensure the computerised systems are regularly updated and maintained.
4. Provide ongoing support and guidance to frontline staff for warranty-related issues.
5. Assist in improving warranty processes and systems and ensure audit readiness at all times.
About you
The ideal candidate for the Warranty Controller position will be detail-oriented and possess excellent communication skills. Your prior experience in warranty administration and the automotive dealership environment will set you up for success in this role.
1. Previous experience in Warranty Administration.
2. Proven experience within a dealership setting.
3. Exceptional attention to detail and organisational skills.
4. Strong communication abilities, both written and verbal.
5. Effective time management and workload prioritisation skills.
Benefits and Perks
Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance:
1. Increased holiday entitlement with length of service
2. Enjoy your birthday off, on us
3. Access to 24/7 Employee Assistance Programme and counselling services for you and your family
4. Company Pension Scheme to secure your future
5. Long service recognition that celebrates your dedication and contribution
6. Discounts on products and services that extend to our family
7. Access to our Car Benefit Scheme, for you and your family
8. Participation in our Cycle to Work scheme
Next steps
If you are a skilled Warranty Controller with a passion for precision and customer service, we encourage you to apply to join the Swansway Motor Group family. We value dedication and innovation and offer an environment where you can thrive. Be part of a team that makes a difference in the automotive industry. Apply now and drive your career forward as a Warranty Controller with us.
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