Gap Personnel (operating as an employment business) are recruiting for our client based in Wolverhampton for a Sales & Customer Service Specialist on a permanent basis.
We’re on the hunt for a dynamic, high-energy, and results-driven Sales & Customer Service Specialist to join our client! If you have a flair for internal sales and enjoy building relationships with customers this is the role for you.
Hours:
Monday - Friday 9am - 5:30pm
Salary
£25,500 starting salary + commission
£27,500 after a successful 6 month probation
Description and key responsibilities as a Sales & Customer Service Specialist:
Processing orders via telephone, fax and email onto a bespoke CRM system.
Processing inbound queries via both telephone and email quickly and in a professional manner.
Support the retention and growth of the customer base by continually liaising with current customers and prospecting for new customers via own initiative or using our call list system.
Regularly updating the customer database to ensure that all details are up to date and accurate.
Advising customers of available products and offering alternatives that best fit their needs.
Form meaningful customer relationships through conversations where you identify, understand and meet their needs, providing access to specialist advice where required.
Liaising with warehouse and distribution to ensure orders arrive on time.
Log customer issues as well as responding ...