Main area: Dental Receptionist - Community Services
Grade: Band 2
Contract: 12 months (Fixed Term)
Hours: Full time - 37.3 hours per week (Monday, Tuesday, Wednesday, Thursday, Friday)
Job ref: 350-CC6788429
Site: Old Swan Community Dental Clinic
Town: Old Swan
Salary: £23,615 per annum
Salary period: Yearly
Closing: 25/11/2024 23:59
Interview date: 02/12/2024
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore, we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us.
Job overview
We are looking for a part-time dental receptionist to work 30 hours each week to support our Dental Services within Merseycare NHS Foundation Trust.
Experience in dental patient systems would be an advantage, along with proven experience of word processing, spreadsheet and email software. Must be IT literate.
Main duties of the job
The post holder will be responsible for participating as a key member of the dental team by providing an efficient, customer-focused reception and administrative service to support the dental clinical team, patients and their carers who access the service and to ensure the smooth day-to-day running of the work environment.
To be responsible for all areas associated with the administration of patient appointments including paper and electronic dental records systems.
Detailed job description and main responsibilities
Receive and direct patients and visitors on arrival at the dental clinic, providing reception services for patients, carers, staff, public, internal and external customers.
Assist in the smooth running of the clinic by carrying out general clinic administration duties including preparation of day sheets/Dental General Anaesthetic (DGA) patient lists for clinics, checking of medical histories and completion of patient demographics on dental patient forms with patients, preparation of clinic paperwork including taking cards through to surgery on arrival of patient/making up DGA packs etc., tracing NHS numbers and sickle cell results before patient enters the surgery.
Regular monitoring and review of patient paperwork/records/files, chasing up any missing or incomplete documentation accordingly.
Organising and arranging patient appointments and enquiries to the dental service both face to face and over the telephone, resolving issues and signposting as appropriate.
Ensuring appointments are booked efficiently using the patient administration system to effectively utilise clinical time including identifying cancelled appointment times and re-prioritising patients, ringing and reminding patients of appointments.
Maintain filing systems (electronic and paper-based) and other records as required ensuring accuracy.
Person specification
Qualifications
* GCSE or NVQ2 or equivalent experience
* IT literate
* Customer Service Qualification
Knowledge / Experience
* Proven experience of word processing, spreadsheet and email software
* Experience of using patient administration systems
* Effective communication and interpersonal skills including telephone skills and face-to-face communication
* Ability to work to conflicting demands and work effectively within teams
* Ability to work in a confidential and sensitive manner
* Experience of handling cash/raising invoices relating to patient charges
* Ability to plan, prioritise and schedule own work
* Good organisation skills
* Ability to work without supervision
* Able to work flexibly in accordance with service needs
Skills
* Must be able to transport self around the community
Values
* Accountability
* Support
* High professional standards
* Responsive to service users
* Engaging leadership style
* Transparency and honesty
* Discreet
* Change oriented
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