* Monday- Friday
* 9 Month FTC
About Our Client
Our client is a medium-sized insurance company specialising in providing comprehensive coverage around the world. With a strong focus on customer care, they have built a reputation for delivering superior service to their global clientele.
Job Description
The 9 Month FTC Customer Service Advisor responsibilities are:
* Provide exceptional customer service via phone, email, and live chat.
* Handle customer enquiries about policies and services promptly and accurately.
* Resolve complaints and issues to the customer's satisfaction.
* Collaborate effectively with the customer service team to meet and exceed targets.
* Proactively identify opportunities to improve customer experience.
* Maintain accurate and timely records of customer interactions.
* Stay up-to-date with all the products and services offered by the company.
* Participate in regular training and development sessions.
The Successful Applicant
A successful 9 Month FTC Customer Service Advisor should have:
* Proven experience in a customer service role, ideally in the insurance industry.
* Excellent communication skills, both written and verbal.
* The ability to work collaboratively within a team environment.
* A proactive approach to problem-solving and the ability to handle challenging situations diplomatically.
* Good knowledge of customer service software and CRM systems.
* A customer-centric mindset with a passion for delivering exceptional service.
What's on Offer
* A competitive salary, ranging from £23,400 to £26,000 per annum.
* Generous holiday leave allowance.
* Comprehensive training and development opportunities.
* A supportive and collaborative company culture.
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