We are seeking a Front Office Manager to lead our Front Desk team, ensuring an efficient check-in and check-out process, and delivering exceptional customer service.
Key Responsibilities:
* Guest Services: Provide services that exceed customer expectations, handle guest problems and complaints effectively, and interact with guests to obtain feedback on product quality and service levels.
* Team Management: Supervise and manage employees, establish and maintain open relationships with team members, and monitor and support progress toward Front Desk goals.
* Policies and Procedures: Ensure compliance with all Front Office policies, standards, and procedures, and implement the customer recognition/service program.
Requirements:
* Education: High school diploma or GED, or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
* Experience: 2 years experience in the guest services, front desk, or related professional area.
About Marriott International:
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.