Aurum High Net Worth and Specialist motor Company: KGM Location: Romford Role Definition For a confident, personable, and ambitious individual with a good telephone manner to assist the Aurum High Net Worth and Specialist motor team in achieving their growth ambitions. The core responsibility is to manage the teams administrative requirements with our broking partners and to assist with the day to day functioning of the business in accordance with Company policy to achieve targets, develop the business and deliver an excellent and comprehensive service. Key Responsibilities Proactively develop & maintain relationships with Brokers & other key stakeholders to continually drive improved performance & results for the company Expected to take accountability and work in a timely & efficient manner to meet Brokers and Clients expectations of high standards of service Underwrite mid-term activity for existing clients & assist Underwriters when necessary, with new business enquiries Review & resolve accounts queries including age debt management Documentation management including issuing to our broking partners Participate & undertake applicable professional, technical & career development training (delivered internally & externally) as appropriate Compliance with FCA & all regulatory requirements is essential Assist with training colleagues of a similar role including systems & processes Assist with planning and delivering system testing Engage in discussions for improvements to our business Interact with Aurum social media channels What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.