Telecoms Support Engineer / VOIP Support Engineer Type: Permanent Location: Croydon Salary: Up to circa £35,000 per annum (dependant on experience) Exciting opportunity for Technical/Telecoms Support Engineer, with a focus on VoIP to join a growing telecommunications organisation based in Croydon This role involves providing 1st and 2nd line technical support within the telecoms and connectivity sector. This is a rare chance to join an organisation of dedicated professionals in a calm, non-call centre environment where we value innovation and responsiveness. The company have a strong record of staff retention and a very low turnover, and offer a great working environment. If you are keen to advance your career in technical support within the telecoms sector please apply below. Day to Day of the role: Provide technical support across entire product portfolio, with a focus on VoIP. Assist in diagnosing faults across all platforms and liaise with suppliers to ensure timely resolution. Interact with clients through tickets, emails, and calls, offering clear communication of technical topics to both technical and non-technical customers. Contribute to the continual improvement of the platform and processes. Demonstrate a proactive approach to problem-solving and a willingness to see support scenarios through to completion. Expand knowledge across a wide portfolio of services, platforms, and suppliers, with a self-starting attitude and a drive to find solutions. Required Skills & Qualifications: Experience in 1st / 2nd line technical support within the telecoms and connectivity sector. Ideally some knowledge of BT / Openreach procedures or TalkTalk, Virgin, and Sky systems Experience with VoIP is highly desirable. Strong verbal and written communication skills, with the ability to explain technical concepts clearly. A proactive mindset aligned with our values of innovation, openness, and continual change.