Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Clwyd Ward is looking for an enthusiastic and motivated individual to join our team. We currently have a Ward Clerk vacancy which is a permanent post for 16 hours per week, including alternative Saturdays.
We require the successful post holder to be proactive, organised with good time management skills, within our busy, friendly and hard working team.
Clwyd Ward is dedicated to MSK Orthopaedic/Enhanced Recovery patients. The ward is led by Ward Manager Caroline Morris, Sisters Jayne Long and Louise Beaumont and specialises in the care of patients post surgery mainly hip and knee replacements. Clwyd ward is a busy ward, caring for up to 60 patients per week. Working under the Enhanced Recovery Pathway, patients are discharged on day of surgery or the following day. We work closely with the Enhanced Recovery team including consultants and E/R specialist sisters. Patient will be advised to attend Joint School prior to admission.
We pride ourselves on the outstanding care delivered to patients throughout their entire journey from referral through to treatment, discharge and follow up care. The service is dedicated to the development of all staff members to ensure they are confident and proficient in providing highly skilled, high-quality care.
Main duties of the job
Under the direction of the Ward Manager, the post holder will be responsible for assisting the ward team, ensuring the smooth functioning of the unit through effective communication, general administration and appropriate interactions with patients, visitors and the multidisciplinary team.
Job responsibilities
1. Verbally welcome new patients onto the ward, admitting patients and checking details are correct electronically on the Trust PAS (Patient Administration System).
2. Use the Trust computer systems i.e. PAS (Patient Administration System), EPR, (Electronic Patient Record) E-mail, Microsoft Word and Excel.
3. Retrieve patient information such as notes, X-rays scan reports etc. from within the Trust and external agencies.
4. Verbally, telephone and electronically communicate with estates department for maintenance repairs within department.
5. Organising meals for patients and canceling as appropriate, communicating with kitchen staff/dietician to ensure dietary requirements are satisfied.
6. In accordance with hospital Trust Guidelines, order and confirm patient transport at the request of the nurse in charge.
7. Sort and distribute mail and re-address if necessary.
8. To be accountable for own practice, and take every reasonable opportunity to sustain and improve knowledge and professional competence.
9. Attend annual mandatory/statutory training to ensure adherence to Trust policies and current legislation.
10. Assist in the creation of a good working atmosphere.
11. Assist team members in the maintenance and control of stock/equipment.
12. Order stationery and equipment on the ORACLE.
13. Maintain a working environment that enhances and promotes the health and safety of patients and staff.
14. Assist in the data collection for audit purposes.
15. Ensure adherence to Trust policies, procedures, guidelines and current legislation.
16. Maintaining good interpersonal relationships with clients and relatives whilst maintaining confidentiality/sensitivity.
17. Communicating with external agencies.
18. Answering telephone and helping with any queries regarding patients.
19. Preparing post operative and discharge packs, to support the nursing team.
Person Specification
Qualifications/Training
* Experience of using Microsoft Office applications
* Ability to communicate effectively both verbally and in writing
* Good numerical skills
* Experience in dealing with matters of a confidential nature
Knowledge
* Basic working knowledge of Microsoft Word and Excel
* Willingness to undertake appropriate training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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