At Malling Health, we are a dynamic network of primary care services, including Urgent Care centres, Walk-In centres, Out of Hours services, and GP Practices, spanning a wide geographical area from the Midlands to Kent, with plans for further expansion. We are committed to providing the highest levels of care to our patients and building exceptional teams of professionals to deliver this care across all our services. We are proud to support our NHS partners in delivering world-class healthcare.
If you are an experienced, highly motivated, and enthusiastic individual with excellent organisational skills and a strong working knowledge of Urgent Care operations, we want you to join our team!
The Deputy Head of Urgent Care plays a key role in supporting the delivery and growth of our urgent care services. Reporting to the Head of Urgent Care, you will manage all operational aspects of our urgent care services, ensuring safe, efficient, and effective delivery while meeting business objectives and providing excellent patient care. This is an exciting opportunity to be part of a forward-thinking organisation, with a focus on operational excellence, service delivery, and growth across the board.
Main duties of the job
* Manage the delivery of all urgent care operations, overseeing all operational aspects of the services, ensuring the business objectives are met safely, efficiently, and effectively.
* Work closely with the Head of Urgent Care and direct line management of service managers to ensure that the urgent care strategy is translated into front line delivery of services which support the achievement of organisational goals, a culture of patient safety and high standards of service delivery.
* Promote and cultivate effective working relationships with commissioners and other stakeholders.
* Remain up to date with NHSE guidelines and standards and maintain an awareness of competitor activities and developments.
* Direct and oversee operations staff to ensure they are motivated and trained to carry out their responsibilities to the required standard.
* Provide necessary reports.
* Evaluate performance, ensuring that data and information is shared with commissioners in the required timeframes.
* Anticipate and forecast trends.
* Manage finances and budgets and negotiate contract values with commissioners.
* Create operational strategies.
* Improve productivity.
* Develop and implement policies and procedures to achieve objectives.
About us
PHL Group was founded in 2009 by a team of commercial partners and experienced General Practitioners with a clear vision of providing services that would contribute to and benefit the local healthcare economy. PHL (formerly known as Hampshire Doctors on Call) runs Integrated Urgent Care, which evolved from the former Out of Hours model, for localities in Hampshire and the Isle of Wight. All of the core services which look after patients with an urgent healthcare need are joined up together, and PHL works closely with system partners such as South Central Ambulance Service. The services we operate include call handling, telephone clinical assessment, out of hours home visiting services, and some face-to-face Primary Care appointments services in Hampshire. In 2021, a newly formed Healthcare Division was created and incorporates PHL's Urgent Care, Primary Care, and Youla Care Concierge Services. The new division combines PHL's healthcare operations into one team and utilises internal and external resources efficiently to achieve our organisation's vision: to be an innovative healthcare enabler, known for providing a range of high-quality care.
PHL Group aims to assist candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted healthcare organisation.
Job responsibilities
* Manage and oversee all urgent care operations to ensure the effective delivery of services.
* Work closely with the Head of Urgent Care and service managers to implement the urgent care strategy, ensuring alignment with organisational goals and maintaining a culture of patient safety.
* Cultivate and maintain strong working relationships with commissioners and other key stakeholders.
* Develop and manage operational budgets, ensuring resources are allocated effectively and profitability is maintained.
* Evaluate performance and analyse data to inform future trends and strategies for service improvement.
* Stay up to date with NHSE guidelines, industry standards, and competitor activities to ensure continuous improvement.
* Ensure the safe and effective management of all urgent care and out-of-hours services.
* Contribute to the development of new services and improve existing services to enhance patient care.
* Support bids and identify new business growth opportunities.
* Lead and support operations staff, ensuring they are motivated, well-trained, and meeting performance standards.
* Provide necessary reports and data to stakeholders, including commissioners, in a timely manner.
* Continuously monitor trends, forecasts, and changes in the industry to anticipate needs and ensure best practices are followed.
* Develop operational strategies to improve productivity and achieve organisational objectives.
* Develop and implement policies and procedures to support the achievement of operational goals.
Person Specification
Experience
* Strong experience in managing operations in an urgent care or healthcare setting.
* Excellent leadership, organisational, and communication skills.
* Experience in budget management and financial oversight.
* Knowledge of NHSE guidelines and the ability to stay up to date with healthcare trends.
* Proven ability to manage teams, drive performance, and ensure high-quality service delivery.
* Strong analytical skills with the ability to interpret data and make informed decisions.
* Ability to develop and implement strategies that support growth and improve operational efficiency.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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