Job summary We are recruiting for an Administration Advisor who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. If you're looking for a fast-paced, varied role and enjoy a customer-care type position, this will be an exciting job for you. Our clerks are trained to support a patient's pathway through Outpatients, from referral to treatment, so in this role you can really make a difference. You could work in our busy outpatient clinics, on the outpatient reception desk, and in our Outpatient Contact Centre, using various appointment computer systems to book, cancel and answer patient appointment enquiries on the telephone. If you've got excellent communication and people-skills and enjoy working as part of a team, then this role will give you great job satisfaction. It is also a great stepping-stone to career progression within the NHS, with excellent promotion opportunities within the Trust. At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job To liaise with patients and Trust colleagues, face-to-face, by telephone and by e-mail, to ensure patient's appointments are booked, cancelled and monitored efficiently. You will regularly work at the reception at outpatient clinics and also answer the Trust's Appointment Line dealing with patients' appointment queries. General office administration & duties, including opening & distributing post, emails, deal with routine correspondence & highlight correspondence of an urgent nature, photocopying, filing. About us At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know. We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Date posted 03 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Fixed term Duration 12 months Working pattern Full-time Reference number 361-6884859 Job locations New QEII Hospital Howlands Welwyn Garden City AL7 4HQ Job description Job responsibilities Please see the attached Applicant information pack for further detailed information regarding this role. Job description Job responsibilities Please see the attached Applicant information pack for further detailed information regarding this role. Person Specification Experience Essential Evidenced of experience in office duties Experience in dealing with the public/reception type role Experience in Email, Microsoft Word, & Excel package Desirable Experience in Lorenzo Previous employment in a clerical healthcare setting Knowledge Essential Understanding of how current skills apply to clerical role Desirable Knowledge of the hospital, support departments and patient pathway Knowledge of Trusts Access Policy Qualifications Essential Computer literate Skills Essential Able to demonstrate good communication skills - verbal and written To work in an organised, methodical manner To be able to prioritise Evidence of polite, approachable and compassionate manner Evidence of working as an active and supportive team palyer Desirable To work in an organised, methodical manner Person Specification Experience Essential Evidenced of experience in office duties Experience in dealing with the public/reception type role Experience in Email, Microsoft Word, & Excel package Desirable Experience in Lorenzo Previous employment in a clerical healthcare setting Knowledge Essential Understanding of how current skills apply to clerical role Desirable Knowledge of the hospital, support departments and patient pathway Knowledge of Trusts Access Policy Qualifications Essential Computer literate Skills Essential Able to demonstrate good communication skills - verbal and written To work in an organised, methodical manner To be able to prioritise Evidence of polite, approachable and compassionate manner Evidence of working as an active and supportive team palyer Desirable To work in an organised, methodical manner Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East and North Herts NHS Trust Address New QEII Hospital Howlands Welwyn Garden City AL7 4HQ Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)