Join our Property & Facilities team as a Helpdesk Administrator. Manage the facilities helpdesk, respond to property-related issues, and ensure issues are resolved promptly and professionally.
Duties include:
* Acting as a central point of contact for property and facilities related matters
* Managing systems and acting on facilities required through to completion
* Assign reactive work requests to the appropriate contractor or member of the facilities team
* Aiming for a first-time fix approach based on H&S, business impact, and maintaining building integrity
* Finding appropriate contractors where existing contractors do not cover the task
* Updating work orders, liaising with sites, and managing works requests through to resolution
* Raising quote requests and Purchase Orders
* Updating compliance trackers
* Coordinating booking in contractors to sites for all PPM and reactive works
Required skills and experience:
* Background in facilities helpdesk
* Knowledge of building related matters, interpreting described faults, and allocating jobs
* Some knowledge of HVAC, electrical, and other building systems in a commercial setting
* Excellent customer service with a confident approach
* An eye for detail
* Able to build relationships
* Driven to understand operational requirements of the buildings
* Able to work at a fast pace and under time-critical scenarios
* Flexible approach to meet deadlines and occasional overtime
* Resilient to cope with conflicting demands
* Experience with Excel, Word, and property databases
Join a global organisation with excellent opportunities for development and career growth.